SUMMARY
We are seeking a results-driven Program Manager to join our team, focusing on the successful implementation and growth of new mobile application for TOUS les JOURS brand (app tentatively scheduled to launch in mid-November). This position will be a part of Marketing team, under leadership of CMO. In this role, you will be responsible for planning and execution of growth-focused loyalty initiatives, ensuring that they are delivered on time, within scope, and aligned with the company's strategic goals. An ideal candidate would have fluent knowledge of IT practices and bring insights to support business decision making. Prior work experience in loyalty and digital strategy at a QSR brand preferred.
JOB DUTIES (include but are not limited to the following)
- Lead the execution and implementation of new mobile application. Oversee a team of analyst and technical manager to monitor and evaluate app performance and recommend optimization strategies.
- Define program success metrics, develop detailed project plans, establish milestones, allocate resources, and monitor progress. Identify risks and escalate roadblocks to leadership with proposed solutions.
- Devise data-driven strategy focused on customer experience, frequency, retention, and acquisition.
- Collaborate with cross-functional teams to ensure program objectives align with business goals.
- Implement mechanisms for continuous improvement, define new capabilities to add to the program; manage product backlog based on prioritization.
- Build business goals at two different levels – brand and customer, with emphasis on driving frequency.
- Serve as the primary point of contact for all program-related activities. Regularly update stakeholders on project progress, challenges, and outcomes.
- Work closely with development teams and key stakeholders to understand the technology constraints for executing new initiatives, ensure final product and/or program reflects business and technical goals. (Note: the app development is largely led through our Korea HQ, closely partnered with our U.S. leads)
- Other duties as assigned
QUALIFICATIONS & SKILLS
- BS degree with minimum 8 years of experience in digital program management, building and executing new program catered towards retail.
- Familiarity with technical jargon, infrastructure, database, digital products & platforms
- Experience in the QSR space – franchise brand experience highly preferred.
- Strong project management skills – ability to manage multiple projects simultaneously and prioritize
- Strong knowledge in technical expertise categories - planning & programming and process optimization
- Foster a collaborative team environment, provide coaching to those with both technical and non-technical backgrounds
- People management experience a must
- Proficiency in analytic tools and programming languages – SQL, Python, R, SAS.
- Proficient in MS Office – Excel, Word, Powerpoint.
